Comprehensive Freshdesk integration for tickets, contacts, and companies. Create, view, update, delete, search, and filter all entities with full API support including custom fields, advanced filtering, and relationship management.
Use Freshdesk as a trigger to kick off a workflow, or use it as an action to do something automatically in your workflow.
No triggers available
Creates a new ticket in Freshdesk. You can specify requester details, priority, status, and other ticket properties.
Retrieves a specific ticket by ID from Freshdesk. You can include additional details like conversations, requester info, company info, and stats.
Retrieves a list of tickets from Freshdesk with optional filtering, sorting, and pagination. By default, returns tickets created within the past 30 days.
Updates an existing ticket in Freshdesk. You can modify subject, description, priority, status, assignee, and other ticket properties.
Deletes a ticket from Freshdesk. This action cannot be undone.
Creates an outbound email ticket in Freshdesk. These are emails sent from agents to customers and are created with closed status by default.
Search for tickets using advanced query parameters with Freshdesk filter syntax. Double quotes are automatically added if not present.
Creates a new contact in Freshdesk. A contact is a customer who can raise support tickets. You must provide at least one of: email, phone, mobile, or twitter_id.
Retrieves a specific contact by ID from Freshdesk. Returns detailed contact information including custom fields and company associations.
Retrieves a list of contacts from Freshdesk with optional filtering. You can filter by email, phone, mobile, company, or state.
Updates an existing contact in Freshdesk. You can modify name, email, contact details, company associations, and other contact properties.
Deletes a contact from Freshdesk. You can perform soft delete (recoverable) or hard delete (permanent removal for GDPR compliance).
Search for contacts by name using autocomplete. Returns contacts whose names match the search term. Search is case-insensitive.
Create a new company in Freshdesk with all necessary details and custom fields
Retrieve a specific company from Freshdesk by its ID
Retrieve a list of all companies from Freshdesk with optional filtering by updated date
Update an existing company in Freshdesk with new information
Delete a company from Freshdesk. Note: Deleting a company does not delete associated contacts, but removes the association. Once deleted, a company cannot be restored.
Search for companies by name using autocomplete. The search is case insensitive and matches partial words.
