Customer Support
Freshdesk
Comprehensive Freshdesk integration for tickets, contacts, and companies. Create, view, update, delete, search, and filter all entities with full API support including custom fields, advanced filtering, and relationship management.
19 actions
Freshdesk
Freshdesk
Integration details
- Triggers
- 0
- Actions
- 19
- Category
- Customer Support
- Website
- freshworks.com
Actions
Steps a workflow can run in Freshdesk.
| Action | What it does |
|---|---|
| Ticket 6 actions | |
| Create Ticket | Creates a new ticket in Freshdesk. You can specify requester details, priority, status, and other ticket properties. |
| Get Ticket | Retrieves a specific ticket by ID from Freshdesk. You can include additional details like conversations, requester info, company info, and stats. |
| List Tickets | Retrieves a list of tickets from Freshdesk with optional filtering, sorting, and pagination. By default, returns tickets created within the past 30 days. |
| Update Ticket | Updates an existing ticket in Freshdesk. You can modify subject, description, priority, status, assignee, and other ticket properties. |
| Delete Ticket | Deletes a ticket from Freshdesk. This action cannot be undone. |
| Search Tickets | Search for tickets using advanced query parameters with Freshdesk filter syntax. Double quotes are automatically added if not present. |
| Contact 6 actions | |
| Create Contact | Creates a new contact in Freshdesk. A contact is a customer who can raise support tickets. You must provide at least one of: email, phone, mobile, or twitter_id. |
| Get Contact | Retrieves a specific contact by ID from Freshdesk. Returns detailed contact information including custom fields and company associations. |
| List Contacts | Retrieves a list of contacts from Freshdesk with optional filtering. You can filter by email, phone, mobile, company, or state. |
| Update Contact | Updates an existing contact in Freshdesk. You can modify name, email, contact details, company associations, and other contact properties. |
| Delete Contact | Deletes a contact from Freshdesk. You can perform soft delete (recoverable) or hard delete (permanent removal for GDPR compliance). |
| Search Contacts | Search for contacts by name using autocomplete. Returns contacts whose names match the search term. Search is case-insensitive. |
| Company 6 actions | |
| Create Company | Create a new company in Freshdesk with all necessary details and custom fields |
| Get Company | Retrieve a specific company from Freshdesk by its ID |
| List Companies | Retrieve a list of all companies from Freshdesk with optional filtering by updated date |
| Update Company | Update an existing company in Freshdesk with new information |
| Delete Company | Delete a company from Freshdesk. Note: Deleting a company does not delete associated contacts, but removes the association. Once deleted, a company cannot be restored. |
| Search Companies | Search for companies by name using autocomplete. The search is case insensitive and matches partial words. |
| Other 1 action | |
| Create Outbound Email | Creates an outbound email ticket in Freshdesk. These are emails sent from agents to customers and are created with closed status by default. |
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