Connect to Zendesk for customer support operations. Manage tickets, users, organizations, and other support-related activities through the Zendesk API.
Use Zendesk as a trigger to kick off a workflow, or use it as an action to do something automatically in your workflow.
Triggers when specific events occur in Zendesk. Choose "Event-based" for real-time API events or "Trigger/Automation" for conditional events (more compatible with all Zendesk plans).
Retrieve a list of tickets from Zendesk. Supports various filtering options and pagination.
Retrieve detailed information about a specific ticket from Zendesk.
Create a new ticket in Zendesk. Supports setting all ticket properties including custom fields, tags, and assignments.
Update an existing ticket in Zendesk. Can modify any ticket properties and add comments.
Delete a ticket from Zendesk. This moves the ticket to deleted status rather than permanently removing it.
Create multiple tickets in a single request. Returns a job status for tracking the bulk operation.
Update multiple tickets in a single request. Returns a job status for tracking the bulk operation.
Delete multiple tickets in a single request. Returns a job status for tracking the bulk operation.
Mark a ticket as spam. This will move the ticket to the suspended tickets queue.
Create a new user in Zendesk. Can create end users, agents, or administrators with custom fields and organization assignment.
Create a new organization in Zendesk. The organization name must be unique.
Delete an organization from Zendesk. This action is irreversible.
List all system and custom ticket fields in your Zendesk account. Returns field configuration, types, and visibility settings.
Update an existing custom ticket field in Zendesk. Can modify field properties, options, and configuration.
Create a new custom ticket field in Zendesk. Supports various field types including text, dropdown, checkbox, date, and more.
Delete a custom ticket field from Zendesk. Note: Only custom fields can be deleted, not system fields.
List users in Zendesk with optional filtering by role, organization, or group. Supports pagination with up to 100 users per page.
Get detailed information about a specific user in Zendesk by user ID. Optionally include related information like ticket counts.
Update an existing user in Zendesk. Can modify user properties, role, organization assignment, and custom fields. Email updates create secondary addresses.
Delete a user from Zendesk. Warning: Deleted users are not recoverable. Use with caution. Only soft deletes by default.
Retrieve a list of organizations from Zendesk. Supports pagination and filtering by user.
Retrieve details of a specific organization from Zendesk by ID.
Get detailed information about a specific ticket field including its configuration, options, and metadata.
Manage options for dropdown (tagger) and multiselect ticket fields. Add, update, remove, or replace field options.
Search for organizations in Zendesk by name or external ID. Exact match search (case insensitive).
Search for users in Zendesk using queries or autocomplete. Supports advanced search syntax for finding users by name, email, notes, or phone.
Update an existing organization in Zendesk. Organization ID is required.
