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Customer Support

CUSTOMER SUPPORT

Customer Support Automation

Deliver faster, smarter support. Automate ticket routing, escalation, and follow-ups so your team can focus on solving real problems.

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Automation Solutions

Explore ready-to-use automation workflows for Customer Support

Intelligent Ticket Routing

Automatically categorize and route incoming support tickets to the right team or agent based on keywords, priority, and customer tier.

Zendesk Slack Jira Gmail

Workflow Steps

1. New support ticket received
2. Ticket analyzed and categorized
3. Priority level assigned
4. Routed to appropriate agent/team
5. Agent notified with context

SLA Breach Prevention

Monitor ticket response and resolution times, send escalation alerts before SLA breaches, and auto-reassign stalled tickets.

Zendesk Slack SIGNL4 Gmail

Workflow Steps

1. Ticket age monitored against SLA
2. Warning sent at 75% threshold
3. Escalation triggered at 90%
4. Ticket reassigned if unresolved
5. Breach report logged

Customer Satisfaction Survey

Automatically send CSAT surveys after ticket resolution, collect responses, and flag negative feedback for immediate follow-up.

Zendesk Typeform Google Sheets Slack

Workflow Steps

1. Ticket marked as resolved
2. CSAT survey sent to customer
3. Response collected and scored
4. Low scores flagged for follow-up
5. Results compiled in dashboard

Knowledge Base Auto-Updater

Identify frequently asked questions from support tickets and automatically create or suggest updates to your knowledge base articles.

Zendesk Notion Slack OpenAI

Workflow Steps

1. Common ticket patterns detected
2. AI generates article draft
3. Draft sent for team review
4. Approved articles published
5. Team notified of updates

Explore Other Industries

Discover automation workflows for more industries

Marketing & Growth

Sales & CRM

E-commerce & Retail

Human Resources

Questions & Answers

puq.ai is a powerful workflow automation platform that helps you connect apps and automate repetitive tasks without coding.
puq.ai uses a visual workflow builder where you can add actions to create automated workflows between your favorite apps and services.
puq.ai supports 500+ popular apps and services including Slack, Gmail, Google Sheets, Trello, Shopify, and many more.
Yes, puq.ai uses enterprise-grade security with encrypted connections and follows industry best practices for data protection.
No coding required! puq.ai is designed to be user-friendly with a visual interface that anyone can use.
Yes, you can schedule workflows to run at specific times, intervals, or based on triggers from your connected apps.
Yes, you can start with a free trial to explore puq.ai features and see how it can help automate your workflows.
We offer comprehensive support through documentation, tutorials, and our customer support team to help you succeed.

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