Automatically categorize and route customer feedback to the right channels using AI This template is designed for teams that want a practical support automation with clear handoff points and strong operational reliability.
What this workflow does
Build a workflow that monitors Google Forms for new feedback submissions, uses Gemini AI to categorize feedback as bugs or features, assigns priority levels, creates cards in Trello for actionable items, logs general feedback to Airtable, and sends urgent alerts to Slack.
Typical execution flow
- Trigger captures a new event from the connected source system.
- Validation and normalization steps ensure data quality before processing.
- AI or rules-based logic enriches, classifies, or transforms records.
- Final actions write results to tools your team already uses.
- Notification and logging steps provide traceability for audits and debugging.
Setup checklist
- Connect all required app credentials and verify permissions.
- Map required input fields before enabling production runs.
- Configure destination resources such as sheet, table, inbox, or channel.
- Run a test event and validate expected outputs end-to-end.
- Enable monitoring alerts for retries, errors, and completion status.
Operational guidance
Use this template as a baseline and adapt thresholds, routing rules, and prompts to your business context. Keep secrets in your platform vault, add rate-limit controls for external APIs, and track...